Get to Know Your Local Bank: Q&A with Citizens Trust Bank
As a local Atlanta bank, Citizens Trust Bank prides itself on putting members first and providing value that bigger banks can’t. Are you interested in learning more? Atlanta Banking Rates recently interviewed Citizens Trust Bank to find out what sets them apart from other financial institutions.
What sets Citizens Trust Bank apart from other local banks and credit unions?
Citizens Trust Bank prides itself on offering a full-range of quality consumer and business products and services. Citizens Trust Bank stands by its commitment to being a financial partner with the people and communities its serve.
Our consumer checking and credit card products have been recognized nationally for being among the best priced and high quality products in the nation.
Do you offer your members online banking?
Citizens Trust Bank online banking customers have online or telephone support.
Does Citizens Trust Bank participate in any community programs?
Financial literacy training is offered to any interested group or institution. The training enables participants with the tools to realize financial responsiveness–including tips on keys to good credit, checking and savings accounts and investments skills and best practices are provided.
Passing on the legacy, and being a minority-owned institution, Citizens Trust Bank is famous for its youth group bank tours that provide an overview of the banking industry, and requirements of responsible financial relationships to interest youth group participants.
Why should someone choose a small local financial institution over one of the well-known national chains?
At Citizens Trust Bank we know our customers by name and are very active in enabling most to realizing their dreams of economic empowerment.
How do you see the web impacting your customers’ finances?
In an ongoing attempt to reach a new market of customers, we use the web to strengthen the brand and bring further awareness to CTB and its product offerings.
What type of special promotions does Citizens Trust Bank offer customers?
We are proud to offer the Cash To Buy(CTB) Home Loan Program to first time home buyers. The mortgage program features financing for loans as low as $25,000.
The CTB Home Loan Program is our solution to solving the flux of foreclosure properties in the communities we serve.
For more information about the program, call Yulanda Munford, CTB Residential Mortgage Coordinator at 404.575.8440.
Tell us about your most popular deposit product. What are the requirements for opening this type of account?
CTB Direct is the perfect account for individuals who prefer not to keep a minimum balance in their checking account. Our Direct Checking account has no monthly maintenance fees.
The Citizens Trust Bank – CTB Direct Checking is the most popular deposit account. Account opening requirements include:
- Direct deposit
- Minimum opening deposit of $100
- E-Statements
- Free debit and ATM cards
Do you offer free mortgage or auto loan quotes? If so, what are the steps would a consumer take to obtain a no obligation quote?
Yes, outside of contacting one of our financial center locations, interested applicants can call directly to the Residential Mortgage Coordinator, Yulanda Munford at 404-575-8440.
How long does it usually take for a mortgage or auto loan application to be processed and funded?
Typical application process is 45 days.
How have the recent changes in bank service fees positively or negatively affected Citizens Trust Bank?
We have seen a heightened interest in the checking with debit product since the imposed fees of the larger institutions. Through the online advertising campaign we hope to earn the business of consumers who are fed up with the high fees and want a more hands-on personal approach to banking.
